Returns and Exchanges

Returns & Exchanges

As many of our products are custom-made or personalised, we’re unable to accept returns or exchanges for change of mind. Please check all names, wording, colours and other details carefully before placing your order.

We want you to be completely happy with your purchase. If your item arrives faulty, damaged, or different from what you ordered, please contact us as soon as possible and we’ll work with you to put things right.

Depending on the circumstances, this may include a repair, replacement, refund or store credit, in accordance with your rights under New Zealand consumer law.

To discuss an issue with your order, please email woodenprints@outlook.co.nz and include your order number and photos of the item where applicable.